Dine Vale – Return & Refund Policy

At Dine Vale, we’re committed to providing practical, stylish, and high-quality dining and kitchen essentials, including dish racks, drying mats, plates, bowls, napkins, and serving accessories. If something is wrong with your order, our team will review the issue and help with an appropriate solution.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this timeframe

The item is unused and in its original packaging

The item is damaged, defective, or incorrect

The item has not been washed, altered, stained, or damaged after delivery

🚫 Non-Refundable Items

We do not accept returns for:

Items that have been used, washed, stained, altered, or damaged after delivery

Items returned without their original packaging

Custom or made-to-order products

Final sale or discounted items where stated at the time of purchase

Products marked as non-returnable at checkout

Items damaged due to misuse, improper handling, or excessive force

Products damaged by unsuitable cleaning methods or chemicals

Broken or chipped items caused after delivery through dropping, impact, or improper storage

📝 How to Request a Return

To request a return, please contact our support team and provide:

Your order number

A brief explanation of the issue

Clear photos of the product and packaging where applicable

For damaged or defective products, we may ask for additional photos showing the affected area.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information before approving the return.

2. Return Instructions

If your request is approved, we will provide:

Return address

Shipping instructions

📦 Return shipping costs are the customer’s responsibility unless:

The item is defective

The item arrived damaged

The wrong item was delivered

3. Refund Issuance

Once your returned item has been received and inspected:

Your refund will be issued to the original payment method

Processing usually takes 5 to 7 business days, depending on your payment provider

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

📌 Important Notes

All returns must be approved before being sent back.

Items must be returned in their original condition and packaging.

Shipping fees are non-refundable unless the item is faulty, damaged, or incorrect.

Products showing signs of use, washing, staining, breakage, alteration, or missing packaging may be rejected.

Please check product dimensions, materials, care instructions, and intended use before placing your order.

Fragile items such as plates, bowls, and serving pieces should be handled carefully after delivery.

Repeated or suspicious return requests may be reviewed and declined where permitted by applicable law.

💬 Need Help?

If you have questions about returns, refunds, damaged products, or incorrect orders, please visit our Contact Us page.

Our support team will assist you with eligible return and refund requests for your Dine Vale order.